Help and questions

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General

How to register?

Simply visit “Your account” and fill the register form.

A confirmation email with your password will be sent to you.

Which hardware to choose?

All hardware (webcam / mic / projector) is compatible with Ma-Visioconference service. However, it needs to be running on your computer and detected by Flash Player. You’re not sure? Try our demonstration meeting : Demonstration meeting

How to access my account?

What can I do with my account?

When you are logged in, you can list, create and delete your video conferencing. You can fund your account by buying credit packs and track your consumption.

Why save my contacts in my account?

This allows you to quickly find emails and names of your contacts, when you want to invite them to join your videoconference or confcall.

Is it possible to interconnect my website or service with Ma-Visioconference.com ?

It is absolutely possible! We invite you to contact us to consider your request

Billing

How to buy credits?

To purchase credits, visit the billing page on your account. Then click on .

Secure payment is then made ​​by credit card or through Paypal.

How and when are my credits used?

Your credits are debited at the beginning of your video conferencing, then at the beginning of each hour as your videoconferencing has not been stopped.

Thus, for example, for a meeting S of 1 hour, only 1 credit will be charged at the beginning of your video conference. Similarly, for one meeting M of 2 hours, 2 credits will be charged at the start and then 2 more credits at the beginning of the second hour of use.
Reminder: 4 types of meeting can be created: S (5 users), M (15 users), L (25 users), XL (80 users)

Can I pay by check or bank transfer?

It is possible to pay us by bank transfer or by check.

To pay by check, just send it to us with the amount corresponding to a pack of credit, and give us your ID. The check should be made ​​payable to DiVA-Cloud and sent to:
DiVA-Cloud
L’Arobase – Le Causse
81100 Castres, FRANCE

To pay by bank transfer, please contact us. We will send you our bank details upon receipt of your email.

How to earn credits with sponsoring?

To process, go to the page Sponsor your friends.

Are credits limited in time ?

Credits have no validity limits, they are usable as your account is active.

Is the phone call to a videoconference overtaxed ?

No, the phone number is a non-premium rate number.

If my videoconference M lasts for 1:30, with 14 participants, am I charged of only 3 credits ?

The answer is no, because credits and hours are indivisible.

A meeting M (cost 2 credits per hour) of 1:30 cost 2credits * 2hours of use, or 4 credits, and that, whatever is the number of participants !

Managing and scheduling conference calls “confcall”

How to schedule a conference call ?

First, go to your account. Then click on the “Meetings” tab.

Click on the button Add, on the meetings listing and select “Conference Call”. It remains only to fill out the form to schedule your confcall:
– A title and a description of the conference call
– A date and start time (you can specify the associated timezone)
– A list of participants (used to transmit the non-premium phone number and the code of the call)
– The number of simultaneous calls for confcall
– Three combined options to send mail invitations to your participants (see “How to join a conference call?” For an example of an invitation email):
        – At the planning of the meeting: Invitations will be sent when you click on “schedule the meeting”
        – Before the meeting starts: Invitations will be sent from 1 minute to 4 hours before the meeting
        – At the beginning of the meeting: Invitations will be sent as soon as the confcall starts

Then remember to click “plan the meeting” to plan your conference call.

How to join a conference call?

When the conference call begins, each participant receives an e-mail with the non-premium phone number and code to access  to the confcall. Then just call the number and dial the PIN when the meeting is started.

Here is an example of an invitation email:

Hello John Smith,

You are invited to join a conference call: :

Title : My first meeting
Start : 13/01/2013 13:42:00 (GMT +1:00)
Description : This is an example of meeting.

To join the confcall :

  - Phone Number : 05 63 73 51 07
  - Code : xxxxx

How to stop a conference call?

Simply return to the list of meetings in your account and click on the name of the conference call in progress (think about refreshing the page if the information is not updated.) Details of the meeting will then appear. Simply click “Stop this meeting.”

Is the call to an audioconference overtaxed ?

No, access to confcall is via a non-premium rate number (local phone number).

Can I join a conference call from any country?

Yes, the service is accessible from abroad by dialing 33 instead of 0. For example, to reach the 05 63 73 51 07, you must dial +33 5 63 73 51 07 if you are abroad. The call will be charged at the cost of an international call to France.

Can I join a conference call from any phone line?

Yes, the service is accessible from any telephone line provided by a standard DSL or telephone operator. In addition, most of the time local french calls are free, so it costs nothing more for a french caller.

Are they limited to a number of participants?

Yes, they are limited depending on the options chosen by the organizer. To know the different options and prices, please visit the page “Prices”.

Are conference calls secure and confidential?

Yes, the conference calls rooms are secured by a password that only you and participants know. In addition we guarantee that conversations are strictly private and we respect the confidentiality of all your calls.

Is it possible to join the conference call via SIP?

It is possible to join the conference call by calling with your favorite SIP software the following number: sip: join@sip.ma-visioconference.fr

Then indicate the code to join your conference.

Managing and scheduling videoconferences

How to plan a videoconference ?

First, go to your account. Then click on the “Meetings” tab.

Click on the button Ajouter, on the meetings listing. It remains only to fill out the form to schedule your confcall:
– A title and a description of the conference call
– A date and start time (you can specify the associated timezone)
– A list of participants (used to transmit the non-premium phone number and the code of the call)
– One type of meeting (S, M, L or XL Pro)
– A list of guests and presenters (no limit, used to transmit the video conferencing link)
– An option to make the meeting public
– An option to record the meeting
– An option to join the meeting with a number of non-premium phone
– Three combined options to send mail invitations to your participants (see “How to join a conference call?” For an example of an invitation email):
        – At the planning of the meeting: Invitations will be sent when you click on “schedule the meeting”
        – Before the meeting starts: Invitations will be sent from 1 minute to 4 hours before the meeting
        – At the beginning of the meeting: Invitations will be sent as soon as the confcall starts

Then remember to click “plan the meeting” to plan your videoconference.

What is a public meeting ?

A public meeting does not mean that everyone can connect to. This means that when you have planned a video conference, you will have a link that you can give to anyone you wish to join.

This link is available in the email “Meeting is scheduled”, and in the list of meeting by clicking on the title of the relevant meeting. 

How to create a registration form ?

The registration form option (available from the scheduling conferences page) allows you to create a custom sign up form for your conference (customizing fields / automatic or manual approval). So you can share the form and gather information from your guests.

Click here for an example form

How does the recording option works ?

When you schedule a videoconference with recording option enabled, chat, audio and documents are stored. Only desktop sharing, annotation of documents and webcams are not saved.
Once your meeting is finished, a new button appears in the detail of your meeting: “ Playback”.
By clicking above, you can review your video conferencing.
Example of a recorded meeting : Click here.

How to join a video conference ?

When the videoconference begins each participant receives an e-mail with a web link. They just have to click on the link to join the videoconference.

Here is an example of an invitation email:

Hello John Smith,

You are invited to join a videoconference :

Title : My first meeting
Start : 13/01/2013 13:42:00 (GMT +1:00)
Description : This is an example.

To join the meeting :

Click here to join

----------------
You must have a microphone and a webcam to share audio and video, and a web browser that supports Flash Player.
If you have never join a Ma-Visioconference.com meeting:
Test it : http://www.ma-visioconference.com/demonstration

 

The meeting creator can invite himself as a participant or join the meeting from the meetings list.

How to stop a videoconference ?

Simply return to the list of meetings in your account, then click the name of the videoconference in progress (think about refreshing the page if the information is not updated.) Details of the meeting will then appear. Simply click “Stop this meeting.”

What is the difference between a moderator and a guest ?

Moderators manage the meeting. They give speech ability, display and annotate documents and can share their screen with other participants.

Guests can share their webcam, use chat and ask the moderator to have the ability to speech.

How to switch moderator ?

When you involve several presenters/moderators in the same videoconference, they can “pass the hand” with the button “new presenter” (in the users list window). So every guest can be a presenter if the moderator want so (simply click on a name in the list and click on the “new presenter” button).

Are videoconferences limited to a specific number of users?

No, they are not limited. However, the type of meeting determines the power of your server. Thus, we recommend a maximum number of users in your videoconference to run without slowdown.

During a videoconference

How to share my webcam?

Click the button , in the top left of the videoconferencing screen.
A new window will appear allowing you to choose the sharing resolution of your webcam:

Simply click the button  to share your webcam.

How to share my microphone ?

Click on the button , in the top left of the videoconference screen.
Parameters are displayed in a new window allowing you to set your microphone before joining the conversation.

You can then adjust the volume and select the microphone to use by clicking on “Change microphone.” The configuration window below appears:

How to share and annotate a document ?

This feature needs to be the presenter/moderator of videoconferencing.
If you click on document sharing option , a window pops up offering to send a file from your computer appears :

To send a file, simply click on , and choose your file (image, pdf, doc, xls, …).
When the file is sent, you have the ability to annotate in line with the button  at the bottom right of the document. A new menu will appear to the right of the document allowing you to annotate it :

How do I share my screen ?

A simple click on the sharing option  allows you to share your desktop in real time to all participants of the videoconference (requires Java plugin for your browser).

Desktop sharing works on all computers?

Yes, however it requires the installation of Java on the computer which is sharing the desktop. For now, this feature is not available on the Chrome browser. To test whether Java is running on your computer: http://www.java.com/en/download/index.jsp

Is it possible to join the videoconference from my fixed or mobile phone ?

The “telephone link” option (available when planning your videoconference) makes possible to join the audio conference with a local french phone number.

Is it possible to join the videoconference from my smartphone?

The use from a smartphone is not recommended. However it is possible to join your videoconference with a non-premium phone number (option is available while planning the videoconference by the organizer).

It is also possible to join the conference via a SIP software.

Is it possible to reach the videoconferencing with SIP ?

It is possible to join the videoconference (non free) by calling with your favorite SIP software the following number: sip: join@sip.ma-visioconference.fr

Then indicate the code to join your conference.

Is it possible to join the videoconference from my MAC, Linux or Window ?

Yes, you just need to have a web browser with flash player. To test if you have Flash Player: http://www.adobe.com/software/flash/about/

To test, go to the demo meeting :

Demo meeting

When I join a videoconference, the message ‘Unable to connect to server’ appears, what to do?

If you see the message “Can not connect to the server” when joining a video conference is that your computer can not make an outbound connection to the following ports:

Port 1935
Port 9123
Port 5060

Contact your administrator or your IT department, and give then this information.